The purpose of our store is to be completely satisfied with your purchases. In any case, however, you have the right of withdrawal, which is described in detail below.
Right of Withdrawal
You have the right to return the entire order or part of it within fourteen (14) calendar days from the date of its receipt. Your return will be accepted, provided that all of the following are valid:
- The purchase must have been made exclusively from our online store (online or by phone).
- The product(s) must be in its original condition and the special markings (e.g. protectors, tags, labels) have not been removed.
- The return package must include the return form and the corresponding retail sales receipt. Without the sales document- retail receipt it is impossible to change any product or refund.
Free Return & Replacement
Our store will do its best to replace the product you returned to us. The return of the product is free of charge, if it is done through the shipping company we work with – Speedex. Our store covers the costs of the first return and re-dispatch. In case of a second return you will be charged for the transport (return and re-dispatch).
The process of change is as follows:
- Fill in the return form and send it to us along with your package, whether you contact us at 24210 36646 or 24210 37345 or you send us an email at the info@apostolos-men.gr with the code of the product you wish to send you for replacement and we inform you of its availability.
- Call Speedex at 801 11000 11 and send us the package with a charge of a recipient *(In case of shipment with another courier company, the shipping costs are borne by you).
APOSTOLOS, ERMOU 137 or ERMOU 92 VOLOS
- Once we receive the change is completed within 10 working days (due to workload of the courier companies)
- In case of a higher value of products the difference is charged to the customer.
Refund
In case you wish a refund, the transportation costs of the product are borne by you – that is, the customer. Alternatively, you can send us the package with Speedex for a fee to our store and deduct in the refund the return costs from the original value of the product. On the return form you will indicate the reason for the return as well as the IBAN, the bank and the beneficiary’s name. A prerequisite is that the bank account is in the name of the person to whom the order was placed and the receipt was cut. Once the product arrives at our warehouse and is checked to be in its original condition, we will deposit the refund amount to the account you have given us within 10 working days from the day of receipt of your return. Any bank charges-reservations that arise are borne exclusively by the customer, as far as his bank is concerned.